Frequently Asked Questions
How long does a Custom Project typically take?
-From start to finish, a custom project typically takes 4 - 6 weeks. This depends on the complexity of the design, and the backlog of projects our production team are currently working on.
What kind of pricing can I expect?
-Custom projects with Dillon/Rose start at $2700, plus the cost of materials (gold and gemstones.) This price is subject to change per Rachel Rose's discretion.
What if I live out of town?
-Don't worry! We've worked with many couples across the states. We can schedule a time for you to discuss your ideas and options via Zoom or phone call. We will also ensure that your custom piece arrives to you safely with insured FedEx shipping.
Do you give a warranty on your products?
-If you do not love your custom project, we did not fulfill our mission and will refund 60% of project cost and full value of materials less 15%.
Where do your stones and metals come from?
-We work with Keith Cler, Rachel's uncle from Illinois who cuts the majority of our stones. Most are sourced from a small family run company in Montana, Australia and some from other countries as well. We work with companies that have a trusted relationship with either Keith or ourselves and offer fair trade, fair wages and are just as conscious of their environmental impact as we are. We also work with 100% recycled metals.
Can I use my own stones and metals?
-Of course, you can! We love working with inherited, heirloom stones and metals. When setting stones, there is always a risk of stone damage, chipping, cracking, etc. We cannot assume liability for damages to stones provided by customers. Customer provided stones will be set only with your understanding of risk as acknowledged above.
Do you offer payment plans?
-We ask for a 50% deposit to begin all custom work, this is typically around $1000. Your remaining total can be split between multiple payments based on your needs until the item is paid off. Once paid you are able to take your custom work home or have it shipped to you.
How Does it all Work?
Week 1
Getting to Know You
Send us an email or give us a call and let's schedule a time for you to sit down with Rachel Rose and being sharing your inspiration for your custom design. We'll talk metals, stones budget and general information. Once we have all the details, we ask for a deposit to get started.
Weeks 2 - 4
Designing your Dream
After we sat down with you, designer Rachel Rose will begin designing your one-of-a-kind piece. During this time, we will source any stones needed, create a sketch or a digital rendering and send it off to you for approval. Once you approve the design we move on to production. All design reviews beyond 1 will be charged an hourly rate of $110.
Weeks 4 - 6
Making your Dream a Reality
This step in the process is where the magic really comes to life. Our design team will take extra care to ensure that your custom piece is perfect. Whether this is hand carving in wax or using our 3D printer to create a mold. Once production is finished, we will polish it up, get it packaged and discuss pickup or shipping details and ask for final payments.
Click HERE to start the process.